Refund policy

Returns and Refund Policy

Collared Creatures endeavors to supply the highest quality goods and services and operates a simple 14-Day "No Quibble Guarantee" returns policy unless that item has been customised / personalised, ie engraving on collars. All returned goods must be unused and unwashed.

If any item is unsuitable, return it to Collared Creatures LTD, Cross Hill Cottage, Highgate, Balne, DN14 0ES. If the goods are faulty we will credit back the return postage, If the product is just not to the customers like or not suitable the return postage will be at the customer's cost.  We only accept clothing and dog beds back 

If the 14 day period has lapsed, subject to items being returned in perfect condition, you will be offered a Credit Note to the product value, redeemable at any time over the following 3 months, simply call on 0333 577 7770.

We suggest sending items back via recorded delivery for your own proof of delivery as Collared Creatures cannot accept responsibility for items lost or damaged in return transit. Return carriage postage costs are not reimbursable.

When returning an item the following must be clearly detailed.

1. Customer name 2. Order number or reference 3. Date of your order 4. Product Code and Quantity of the item you would like to cancel.

Any items returned must not have been used or worn as this will result in a refusal to refund. Sale Items are also Non-refundable.

Once we have received returned goods they will be subject to inspection, pending which, we will then refund or exchange the items for something else.

Refunds after 14 days from the date of dispatch are at the discretion of Collared Creatures LTD.

Your statutory rights are not affected.