Conditions Info

Conditions of use

 Welcome to the collaredcreatures.com website Conditions of Use. These conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this Website.

 

Business Trading Details

Collared Creatures

1 Woodlands Avenue Stanningley Leeds LS28 6QE.

07877918064  info@collaredcreatures.com

 

Product

 At Collared Creatures we make every effort to display items as accurately as possible. However, we would respectfully point out that colours and images can vary slightly according to different monitor settings.

 As with any natural products and materials, colours and sizes may vary slightly from those shown.

 All measurements shown are approximate. 

 We reserve the right to change, amend or withdraw details and price of our products without prior notice.

 

Payment

 We operate an on-line processing system via PayPal (all major credit and debit cards are accepted via this method). By clicking items into the shopping cart and submitting your order on the check-out screen you are offering to buy the goods at the price that is stated, subject to our terms and conditions. 

  By placing an order, you agree to our terms of business.

 We reserve the right to refuse to supply goods at our discretion.

 The contract between us will be completed on the dispatch of your order unless you have been notified that your order has not been accepted or you have cancelled your order.

Cancellation Policy

 Once you submit an order, stock items are prepared for shipment. You can cancel your order at any stage until shipment. If you would like to request the cancellation of an order, please provide:

 1. Customer name 2. Order number or reference 3. Date of your order 4. Product Code and Quantity of the item you would like to cancel.

Please telephone 07877918064 or e-mail information to info@collaredcreatures.com

 We promise to respond at the earliest opportunity.  

 

Delivery UK & Ireland Orders

Please see our shipping detailed page

 Items will be delivered within 7-14 days (unless otherwise stated), often sooner subject to stock.

 Although most materials are in stock should an material require reordering, a longer waiting period may occur. In such circumstances customers will be notified by email or phone call. 

 If your order goes missing in transit, you must notify Collared Creatures as soon as possible. This allows us to escalate our enquiry with Royal Mail or carriers. Following the outcome of our enquiries a refund or replacement may be issued at our discretion.

 

Damaged In Transit 

 If your product is damaged in transit, contact us immediately on 07877918064 or info@collaredcreatures.com.

 Return the product together with the original packaging to us at: Collared Creatures, 1 Woodlands Avenue Stanningley Leeds LS28 6QE.

 We will replace the item free of charge and take your case up with Royal Mail or carriers.

 

Privacy

 Collared Creatures is committed to protecting your privacy, we do not sell, loan, or rent any identifiable information regarding our customers to any third party.

Please see our privacy policy for more information

 

Returns Policy

 Collared Creatures endeavours to supply the highest quality goods and service and operates a simple 14-Day "No Quibble Guarantee" returns policy. If any item is unsuitable, return it to Collared Creatures, 1 Woodlands Avenue Stanningley Leeds LS28 6QE. If the goods are faulty we will credit back the return postage, If the product is just not to the customers like or not suitable the return postage will be at the customers cost

 If the 14 day period has lapsed, subject to items being returned in perfect condition, you will be offered a Credit Note to the product value, redeemable at any time over the following 3 months, simply call on 07877918064. 

 We suggest sending items back via recorded delivery for your own proof of delivery as Collared Creatures cannot accept responsibility for items lost or damaged in return transit. Return carriage postage costs are not reimbursable.

 When returning an item the following must be clearly detailed.

 1. Customer name 2. Order number or reference 3.  Date of your order 4. Product Code and Quantity of the item you would like to cancel.

 Any items returned must not have been used or worn as this will result in a refusal to refund. Sale Items are also Non-refundable.

 Once we have received returned goods they will be subject to inspection, pending which, we will then refund or exchange the items for something else.

 Refunds after 14 days from the date of dispatch are at the discretion of Collared Creatures.

 Your statutory rights are not affected.


Definitions

  In these Conditions of Use the following terms shall have the meanings set out below:

"Web Page" means any page on this Website.

"Collared Creatures" means By Collared Creatures and its subsidiaries trading from 1 Woodlands Avenue Stanningley Leeds LS28 6QE, also referred to as "we", "us" and "our".

"Trade Marks" means any of the registered or unregistered trademarks for "Collared Creatures", any associated word or device marks and combinations of the same, and any other trademarks as maybe added to this list from time to time.

"Website" means the website with its home page set out at and upon www.collaredcreatures.com - published by By Collared Creatures.

 

Acceptable Use Policy
 You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any content uploaded or distributed or stored by you does not infringe the rights of others.
 All material on the Website and any material sent to you by e-mail or any other form from the Website (the "content") or in any way relating to the Website belongs to our licensors or us.

 You may retrieve and display content from the Website on a computer screen, print a single copy of individual pages on paper and store such pages for caching purposes only, all for your personal and non-commercial use alone.
 We, or our licensors, own the copyright and all other intellectual property rights associated with the content, save where otherwise stated.
 You may not do any of the following without prior written permission from us:

  • reproduce other than allowed under this Acceptable Use Policy, modify or in any way commercially exploit any of the content;
  • redistribute any of the content (including using it as part of any library, archive or similar service);
  • remove the copyright or trade mark notice(s) from any copies of content made in accordance with these Conditions of Use;
  • create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Requests to republish, redistribute or syndicate content should be addressed to: info@collaredcreatures.com

 You acknowledge that we own the Trade Marks and that you may not use any of them without our prior written permission. Other product and company names and logos mentioned or displayed in the Website may be the trademarks, service marks or trading names of third parties.
 In accessing the Website, you agree not to:

  • impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications;
  • modify, access or make available data stored on a computer device which you have accessed through our network;
  • make available or upload files that contain software or other material, data or information not owned or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;
  • damage, interfere with or disrupt access to the Website or do anything which may interrupt or impair its functionality;
  • make any commercial or business use of the Website or resell or commercially benefit from any part or aspect of the Website;
  • publish, post, distribute, disseminate or otherwise transmit defamatory, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
  • threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
  • make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "trojan horses", "worms" or any other harmful software;
  • falsify the true ownership of software or other material or information contained in files made available via the Website;
  • obtain or attempt to obtain unauthorised access, through whatever means, to the Website, other services or computer systems or areas of our or any of our partners' networks;
  • set up links from any website controlled by you to any Web Page, except to the home page of a particular Website, without our express written permission.

 We retain the absolute right to prevent you from accessing the Website, without prejudice to any of our accrued rights, where we in our sole discretion consider that you are contravening our Acceptable Use Policy or any other term or condition of these Conditions of Use.

Last updated 14/10/2015